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sales சொன்னது :
POSSIBLE REASONS FOR SEVAI NOT COMMING OUT
Dear Madam,
Thanks for letting us know the problem. There are three possible reasons for this to happen: please check in the order of priority as below:
1. Please ensure that only good parboiled rice, soaked and wet-ground to a fine paste is used for making sevai. Some homes use semi-par-boiled (in Tamil 'arai vEkkAdu' அரைவேக்காடு) rice to make idli/dosai. This will not work well with SevaiMagik. Also please check for presence of bits of rice grain (குருணை) in the batter.( If you have doubt in the variety of Rice, please try it with WHEAT flour as shown in the VCD.
2. Have you fitted the Piston Gasket (in the Middle Vessel) before first use properly as indicated in Instruction Book and VCD? If so, it is possible that the Piston Gasket got reversed. Please look for the indication 'TOP' in the Gasket and ensure this. We would advise that you keep this Gasket on the Middle vessel permanently, as there is no need for removal of this.
3. Lastly, a very remote possibility, but still we ask you to check: The six holes in the center of the six rivets (around which the patent info etc. are engraved) should be free from blocks. If for some reason these holes are blocked by spilled batter or some other material, then also the sevai may not come out. Thanks again for your feedback and specifically for choosing to write here, as this will not only help you, but other users as well. If you still have any issues, you are welcome to call our support team at 0422-3206188 / 9442609823 during 10 AM and 7 PM on working days.
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